A difficult interaction can leave a Guru with a number of feelings:
Confidence is shaken
Anger
Self doubt
Sense of failure
This is natural and you should take some time afterwards to unpack the interaction
Take time to decompress with your Guru and go over any learnings, struggles and especially wins
Use this as an opportunity for coaching and learning
Address any baggage as soon as possible so it doesn’t inform later calls and chats
If an interaction has involved high emotion (anger, upset, worry, fear) give them a breather and space to move away from live channels for a short period - this will let them get back into the right headspace.
Address any merchant bashing or baggage with merchants, getting to the root cause and addressing this can lead to a better experience for Gurus and merchants in the future
Once the dust has settled this is a great opportunity to demonstrate “The How” and “The Why” so that the next time this issue arises they can rock it!